All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.
Acceptance of Goods
You must inspect the goods when they arrive to check that they have not been damaged in transit. If the goods are obviously damaged, please do not accept them from the carrier. Please notify us as soon as possible if there is any problem.
Cooling off period
If you are unhappy with any product purchased through our web-site we will accept it back for full credit or refund provided it is unused and returned to us within 30 working days from receipt of order. Please note you will be responsible for the cost of returning the goods, we suggest you use a reputable courier as we cannot accept responsibility for goods lost in transit. The goods must be returned unopened and in their original condition. Notification of cancellation can be sent to us in writing, by fax or email, please be sure to state name, address, date of order and order number if you have one.
All our goods are supplied by us with the full backing of the manufacturers 12 month warranty. Please contact us by phone or email prior to returning any faulty goods to us. You will be responsible for any costs incurred in returning the items. This does not affect your statutory rights.
For more information please refer to our returns policy link on home page.
We collect your information in order to fufill our obligations with orders. We may send emails to you regarding the processing of your order and marketing emails should you elect to give us consent when you register with us.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
For frequently asked questions on Klarn please visit our page here